Interesting Info

How and why do I rate and review a garage?

We all know it, the motor trade doesn't have the best reputation when it comes to consumer trust and confidence. 

In fact, most of us view it as a minefield of dodgy garages and unscrupulous dealers. Unfair for all the reputable businesses out there.

More and more customers are relying on peer-to-peer recommendations for insight they can trust. But we think that without a real incentive to leave a review or rating, sometimes, these can be at worse, false or at best, not a true representation of the business they're reviewing.

The Motoriety solution:

We're really pleased with our rating and review process because not only is it unique to us, but it also addresses the key issues that other review services incur.

It works like this:

  1. Once the garage has completed work on your motor, they will digitally validate those works back to your Motoriety account.
  2. We will hold the digital verification until you have completed the quick rating and review process.
  3. Once you've completed your review, we release the digitally validated work so its credited to your Motoriety AUTObiography.

What's the benefit?

Its a two-way street. In short, we wanted to incentivise you for reviewing the garage, and incentivise the garage to digitally verify the works to your account.

So the reward for you is the digital verification to your Motoriety account, and the reward for the garage for doing so is a real customer review. Win-win.

Plus, our unique review system negates the risk of false reviews by ensuring that its real motorists - who we know have booked via Motoriety, are the ones rating the garages. 

 

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